Texas Consumer Notice – Patient Rights & Records

Effective September 1, 2025 (House Bill 4224, 89th Regular Session, Section 181.105, Texas Health & Safety Code)

As a licensed health care provider in Texas, we are required to provide clear instructions to consumers about how to:

  1. Request your health care records

  2. Contact the appropriate licensing authority

  3. File a consumer complaint

1. Request Your Health Care Records

You have the right to request copies of your health care records. To do so:

Please include:

  • Full name

  • Date of birth

  • Dates of service

  • Specific records requested

Your request will be processed in accordance with applicable Texas law and federal privacy regulations (HIPAA).

2. Contact the Licensing Authority

If you need to contact the licensing or disciplinary authority for your provider, please use the following:

  • Texas State Licensing Council / Board (as applicable to your provider type)

  • Texas Health and Human Services Commission (for facilities):

3. File a Consumer Complaint

You may file a consumer complaint with the Texas Attorney General’s Consumer Protection Division:

Provide as much detail as possible regarding your complaint, including dates, names, and descriptions of the issue.

Questions or Assistance

If you have any questions about accessing your health care records or exercising your rights, please contact our Records Department at: